Soutron Global Services

Get the Most Out of Your Software Solution

Soutron Global offers a comprehensive suite of services to ensure you get the most value from your Soutron and MINISIS software including our dedicated support portal, training, and the opportunity to participate in product development focus groups and interactive user group meetings.

Exclusive, Dedicated Support Portals

Our support pages provide clients with 24/7 access to essential resources, including FAQs, technical documentation, training resources, product updates, bug fixes, beta releases, and real-time tracking of issues/enhancement requests. Clients can influence development by voting on suggested enhancements, ensuring the ‘voice of the customer’ is always heard.

The support portal helps to ensure your staff is well-trained, has direct access to support personnel and online manuals that help streamline troubleshooting, ensuring you stay productive and that Soutron products remain relevant, user-centric, and competitive.

Secure Cloud Hosting

We provide secure cloud hosting of your newly designed, customized Search Portal(s) or OPAC(s) to support your information access and delivery needs, reducing the security and administrative burden while reducing operational costs.

All of the services you need to get you up and running as quickly as possible are available through our team. These include:

Project management
Project scope and definition
Information Audits
Data analysis
Systems analysis
Database schema design
Data migration
Data cleansing
System and Workflow design

Software development
Training needs analysis
Training
Documentation
Prototyping
Strategic planning
Cloud hosting
Digital capture and conversion
Supply of eBooks and Content

MINISIS Legacy Support Plans

MINISIS has a proven support model, offering flexible, global support. Choose from Basic, Premium, or VIP plans based on your needs, including guaranteed response times, consulting hours, and priority support:

Basic Support: Up to 48 hours/year, guaranteed response within 24 business hours, and free software updates.

Premium Support: Includes Basic Support plus up to 96 hours/year, faster response times, pre-selected support specialists, and on-site support once a year.

VIP Support: Includes Basic and Premium Support, plus up to 144 hours/year, monthly on-site visits, top-priority response, and dedicated bug fix assistance.

The Soutron support team is continuously exposed to a wide variety of system requirements and industry sectors. The knowledge and insight we gain into how systems are best applied and delivered is a critical factor in why our systems and solutions are welcomed by so many organizations.

The personal service and manner in which we provide consulting and assistance is also important to clients and we try hard to be responsive to every situation. The fact is, we like to deliver good service and be involved in the life of our systems.

Whiteboard Photo by Pat Freling of Paint Strategies