We provide complete lifecycle support, from system analysis to Portal/OPAC design and deployment. We deliver end-to-end solutions tailored to your information management requirements using modern technologies and agile development methods and incorporating our years of archive, library, information management and museums experience to prototype your new solution. Services include:
Your dedicated project manager will make certain that your project goals and deadlines are met by developing an implementation plan that meets your specific needs, with clearly defined roles and timelines.
The personal service and way we provide consulting and assistance is also important to clients and we try hard to be responsive to every situation. The fact is, we strive to deliver good service and be involved in the life of our systems.
Our training experts will create a tailored program designed to maximize your team’s understanding and use of your new solution. Our goal is to make sure you have enough knowledge of your Soutron or MINISIS product at the end of your training process to effectively meet your goals and objectives.
Many of the team at Soutron Global have worked in your industry and know what is involved when implementing a new system. These experiences help us to provide a level of service that we would expect from a supplier. We have developed proven processes and created tools and techniques that are consistently applied to deliver a quality result.
Soutron Global solutions continually evolve, using the latest technologies. We depend on collaboration and feedback from our clients and partnerships to develop software that meets your needs.
To help shape the future of Soutron product development, all Soutron users have the ability to suggest, vote on, and track ideas for new functionalities and workflows. This transparency helps Soutron Global listen to client needs and leverage that feedback to prioritize software enhancements that are beneficial to all.
This help desk functionality provides a way for Soutron to communicate to clients what the product roadmap contains, helping to ensure that Soutron products remain relevant, user-centric, and competitive.
Our Help Desk is staffed by professional database and industry-trained technicians. Our friendly and knowledgeable experts can be reached when you need us, regardless of your location. The Help Desk is charged with providing superior and timely support for all Soutron Global solutions.
The Help Desk can be reached by telephone, email or by using the interactive web-based client service centre. Clients also have access to an online manual where many frequently asked questions and answers can be found.
Contact us for further information about our support and training services that are designed to help you get the most from your system.
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